Refunds & Returns

All items must be returned ‘as sold’ – in a resalable condition, unworn, in original packaging and with all swing tickets/tags attached within 14 days of receipt of your order. If a returned item fails to meet these requirements then we reserve the right to refuse their return. When returning an item for a refund or exchange we are unable to reimburse your postage costs for the item being returned to us. However, when returning items for an exchange, we will send the new item back to you at no additional charge.

PERSONALISED AND MADE TO ORDER GOODS

Personalised and made to order products cannot be returned, refunded or exchanged unless faulty, so please check items immediately on delivery. For damaged\faulty items, please contact us within 48 hours of delivery via email at shop@gin-box.co.uk. You must return items unused, in a saleable condition and with the original packaging that you received them with (with any labels still attached). You should use a ‘signed for’ delivery method and obtain proof of postage.